Zippos Customer Service Policy
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Our phonelines are open 24 hours each day.
You may pay by credit or debit card between 9am & 8.30pm.
You have the choice to receive a ticket by email, or to
collect from the circus ticket office when you come.
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The ticket office at the circus is open to callers on each day of
our visit, from 9am.
We welcome payments by cash, cheque, credit or debit card.
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On-line booking is available 24 hours a day via our website:
www.zipposcircus.co.uk
Tickets are available up to 12 hours before each performance.
You will receive an email ticket and may go straight to your seat.
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At busy times we have a collection point to help you collect
pre-paid tickets quickly and easily.
To avoid queuing, we recommend tickets are collected 30 minutes
before the advertised start time of the performance. This applies to all
sales including phone and internet bookings.
Seats must be occupied 15 minutes before the advertised start time,
or we reserve the right to refuse admission.
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Card sales by phone or in person attract a booking fee. There is no
booking fee for internet sales.
Most major cards are accepted. we are not able to process Amex or Diners cards.
Payment is made to Zippos Circus.
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We regret we are unable to make refunds for tickets once they have been paid for.
Tickets can, however, be returned for re-sale. an administration charge
of 50p is charged where tickets are successfully sold. Zippos Circus reserves
the right to sell its own tickets first. This does not affect your statutory rights.
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- Discounts & group bookings
Discount vouchers are distributed for certain performances. these
must be presented at the time of purchase.
The conditions of use are stated on the voucher.
Discounts are available for group bookings. These must be
arranged and pre-paid by phoning 07774 811 811.
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Children under the age of two years are permitted to sit
on parents/guardians lap, if required, and no ticket purchase is necesssary.
Children of two years and over are required to occupy a seat and
a ticket must be purchased.
Persons of sixteen years and more are considered adults.
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Light refreshments and circus souvenirs are available before the show
and until the end of the performance interval.
We provide a parking area for prams at the entrance and you
are welcome to leave them here at your own risk.
Fire regulations do not permit prams or pushchairs within the big top.
The big top is heated as required.
The performance may include bright or flashing lighting, non-particle smoke effects
and loud sound effects.
We endeavour to provide clean toilet facilities at every venue.
We offer customers 'cashback' with credit or debit cards.
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Zippos Circus works with the International League for the Protection
of Horses and is regularly inspected by authorised animal welfare officers.
Zippos Circus has a comprehensive code of conduct governing all aspects
of animal welfare on tour.
Copies are available on request by sending an A4 size sae to:
Code of Conduct, Circus Headquarters, Enborne, Newbury RG20 0LD.
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Please ensure that mobile phones, pagers and alarm wristwatches are switched off.
Photography with flash, video and audio recording are strictly prohibited
for reasons of both safety and copyright.
Still photography for commercial purposes is not permitted.
Smoking is not permitted within the big top.
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- Facilities for the disabled
The circus big top has no ramps or steps to negotiate and has level access
with the consideration that the circus is often on grassy surfaces.
We aim to provide toilet facilities for the disabled at every venue.
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We accommodate wheelchair users within the ringside seating.
wheelchair users may select any seat price, and will be placed adjacent to this area.
One carer or helper will be admitted free of charge to sit with them, whilst other members
of their party will occupy the seating area paid for.
Our staff will be happy to reserve a suitable area if tickets are confirmed in advance.
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- Physically impaired groups
We offer ringside seating at special rates for each person in a group,
with no charge for essential helpers or carers.
Please note that this facility is not available for every performance.
Tickets must be booked and paid for in advance.
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We welcome dogs for the disabled, guide dogs and hearing dogs.
Those with a dog may select any seat price, and will be placed within
the ringside seating adjacent to this area.
Water for dogs is available on request.
Please inform us when you will be accompanied by your dog so that we can
ensure adequate space is made available.
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- Joining our marketing list
Under the data protection act, if you wish to receive future information of our visits,
you must first give your permission for us to contact you.
We would like to have your name on our marketing list so that we may send you
details of our visits and special ticket offers.
Please inform us when you book your tickets that you wish to join our marketing list.
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As we are sure you would expect, Zippos Circus is committed to safeguarding the
welfare of children and young people. In this respect Zippos Circus acknowledges
its position as a powerful medium of influence. Zippos Circus also has a duty of care
to protect its own staff in this respect.
In pursuance of our policy we undertake that:
Zippos Circus staff who you meet are in compliance with the Zippos Circus commitment.
Zippos Circus staff will not be placed in a caring or supervisory position,
without your express written agreement which has been made in advance of your visit.
Zippos Circus staff will not ask for the personal details or contact details of
any young person or offer their own details. Only generic Zippos Circus details will be provided.
For our part we ask you to undertake that:
You will not leave any Zippos Circus staff unaccompanied in the presence of a
child or children without our express written agreement which has been made in advance of your visit.
You will inform your children/students that they must not ask any Zippos Circus
staff for their personal details or give their own details to any staff.
That they must not approach Zippos Circus staff unless accompanied by a teacher/carer etc.
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The management reserves the right to refuse admission.
due to the hazardous nature of circus performance we reserve the right to alter
the advertised programme at any time.
Parents/guardians are responsible for the children in their care.
Please ensure that they remain seated, do not touch or distract the horses,
and take proper care at all times
Zippos Circus takes no responsibility for loss or damage to property, howsoever caused.
the Zippos Circus name, logos and images are copyright.
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